Privacy Policy

1. Information We Collect

We may collect the following information when customers contact us, request a quote, apply for a service, or use our support services:

• Name, gender if provided, email address, phone number, or WhatsApp contact
• Address, destination, arrival airport, flight information, and travel schedule
• Accommodation preferences and school application details
• Passport or identity information when required for arrangements
• Payment-related information when required for payment processing
• Other information necessary to provide our services

2. Purpose of Use

• To provide and operate HarukaBase services
• To respond to inquiries and quote requests
• To coordinate with taxi companies, accommodation providers, schools, real estate agencies, and other service providers when necessary
• To process applications, arrangements, contracts, payments, and invoices
• To provide important service updates
• To improve service quality and customer experience
• To comply with laws and regulations

3. Sharing With Third Parties

We do not provide personal information to third parties without the customer’s consent, except in the following cases:

• When sharing is necessary to arrange requested services such as airport pickup, accommodation, school application, or life support
• When payment processing requires sharing with a payment provider
• When required by law
• When necessary to protect a person’s life, body, or property and obtaining consent is difficult
• When disclosure is requested by a public authority for legitimate reasons

4. Security Management

We take reasonable and appropriate measures to prevent unauthorized access, leakage, loss, destruction, alteration, or misuse of personal information.

We also make efforts to ensure that parties handling personal information understand proper information management.

5. Disclosure, Correction, Deletion, and Suspension of Use

Customers may request disclosure, correction, deletion, or suspension of use of their personal information. When we receive such a request, we will verify the identity of the requester and respond appropriately in accordance with applicable laws and regulations.

6. Cookies and Analytics

This website uses cookies and Google Analytics 4 to understand how visitors use the website and to improve HarukaBase services. Google Analytics may collect information such as pages viewed, device and browser information, approximate location, traffic source, and interactions on the website. This information is processed by Google in accordance with Google’s privacy policy and terms.

HarukaBase does not use Google Analytics to identify individual visitors. Customers can disable cookies through browser settings or use Google’s opt-out tools. Some website functions may not work properly if cookies are disabled.

7. Form and Email Tools

Our website may use third-party tools such as Formspree to receive quote requests and inquiries. Submitted data may be processed by those providers according to their own security and privacy practices.

8. Changes to This Policy

We may revise this Privacy Policy as necessary. The latest version will be published on this website.

9. Contact

For inquiries regarding this Privacy Policy, please contact HarukaBase / Misty Wood.